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Frequently Asked Questions
When will my order ship?
All products are handmade to order. Typical processing time is 5-7 business days.
How are orders packaged?
All bath bombs are individually shrink-wrapped in recyclable material and labelled.
Where should bath bombs be kept?
Bath bombs should be stored in a cool, dry place. For best results, use within 6 months of purchase.
Do you offer wholesale pricing?
Yes! We do offer wholesale pricing. Please send us a wholesale inquiry email to hello@brightenandbloom.com.
Do you offer customized sets?
Yes! Please email hello@brightenandbloom.com with your request.
Can I pick up my order?
Yes, we offer local pickup. If you are interested in picking up your order, select local at checkout and email hello@brightenandbloom to arrange date/time for pickup.
Will bath bombs stain tub?
For the variety of colored bath bombs, you may see some sediment in the tub after use. Simply rinse thoroughly with hot water and wipe clean with a soft cloth to remove any residue.
Are the bath bombs skin safe?
The bath bombs are handcrafted with natural and organic ingredients and provide nourishing benefits for your skin. However, if you experience any issues with the bath bombs, please discontinue use immediately. Do not use if you have known sensitives or allergies to any ingredients.
Return Policy
All orders come with a 7 day money-back guarantee. Send an email to hello@brightenandbloom.com to notify us of a return and send us back the product(s) in its unopened and unused new condition (with sales receipt) and in its original packaging, and we will refund you the purchase price to your original method of payment.
Cancellations
We accept cancellations within 24 hours of order as long as items have not already shipped. Please email hello@brightenandbloom.com to start return process.
Questions about your order?
Please contact hello@brightenandbloom.com if you have any problems with your order.
The following items cannot be returned or exchanged
- Custom or personalized orders
- Gift cards
- Digital products
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